I think the big “issue” is that there’s a notable lag between loss of goodwill and loss of income/profit/value, and there’s an even bigger lag between trying to fix goodwill and returns on that. It makes it too hard for any profit-first company to get right.
External MBAs taking over running businesses will either result in this or making a billion dollar company through the heavy exploitation of their workers and the consumers. I think the vast majority are the former though.
Goodwill with your playerbase doesn’t show up on a quarterly report, but without it your company is sunk.
It’s incredible that a company with the resources of Ubisoft couldn’t figure that out, even with people shouting it at them daily.
I think the big “issue” is that there’s a notable lag between loss of goodwill and loss of income/profit/value, and there’s an even bigger lag between trying to fix goodwill and returns on that. It makes it too hard for any profit-first company to get right.
I think you’re absolutely right. When these studios go public and start having pressure from shareholders, it starts the gradual decline in quality.
External MBAs taking over running businesses will either result in this or making a billion dollar company through the heavy exploitation of their workers and the consumers. I think the vast majority are the former though.