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At my last workspace listening in on the call recordings (which were binding agreements with clients) was only allowed with the employee giving the ok and no way to force it, with a strong union support preventing retaliation against employees.
Since they were very open about this, it wasn’t needed often - mostly when clients made complaints differing from what was logged by the employee.
At my last workspace listening in on the call recordings (which were binding agreements with clients) was only allowed with the employee giving the ok and no way to force it, with a strong union support preventing retaliation against employees.
Since they were very open about this, it wasn’t needed often - mostly when clients made complaints differing from what was logged by the employee.