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@bimbimboy@lemm.ee to Technology@lemmy.worldEnglish • 7 days ago

Half of companies planning to replace customer service with AI are reversing course

www.techspot.com

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Half of companies planning to replace customer service with AI are reversing course

www.techspot.com

@bimbimboy@lemm.ee to Technology@lemmy.worldEnglish • 7 days ago
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Within a couple of years, 50 percent of the organizations that had planned to replace their customer service personnel with AI models are expected to reverse their...
  • @RedPostItNote@lemmy.world
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    2•6 days ago

    AI + worker effort is the sweet spot for efficiency and accuracy

    • @Jhex@lemmy.world
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      9•6 days ago

      …and it’s only expensive and ruins the environment even faster than our wildest nightmares

      what you say is true but it’s not a viable business model, which is why AI has been overhyped so much

      • @RedPostItNote@lemmy.world
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        1•5 days ago

        What I’m saying is the ONLY viable business model

        • @Jhex@lemmy.world
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          2•5 days ago

          not at the current cost or environmental damage

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