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@bimbimboy@lemm.ee to Technology@lemmy.worldEnglish • 7 days ago

Half of companies planning to replace customer service with AI are reversing course

www.techspot.com

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Half of companies planning to replace customer service with AI are reversing course

www.techspot.com

@bimbimboy@lemm.ee to Technology@lemmy.worldEnglish • 7 days ago
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Within a couple of years, 50 percent of the organizations that had planned to replace their customer service personnel with AI models are expected to reverse their...
  • @Trollception@lemmy.world
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    1•6 days ago

    You don’t have to use the platform.

    • @PumpkinSkink@lemmy.world
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      2•6 days ago

      Unless I want to access customer service…

      • @Trollception@lemmy.world
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        6 days ago

        What? This isn’t the only way to reach support, it’s just one of many options for these companies. Just use email or whatever support form is on the website.

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