@bimbimboy@lemm.ee to

Technology@lemmy.worldEnglish • 6 days ago

Half of companies planning to replace customer service with AI are reversing course

www.techspot.com

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Half of companies planning to replace customer service with AI are reversing course

www.techspot.com

@bimbimboy@lemm.ee to

Technology@lemmy.worldEnglish • 6 days ago

Within a couple of years, 50 percent of the organizations that had planned to replace their customer service personnel with AI models are expected to reverse their...

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@Vandals_handle@lemmy.world
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2•4 days ago
True.
- @FourWaveforms@lemm.ee
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  1•4 days ago
  For this to make sense AI has to replace product-oriented roles too. Some C-level person says “make products go brrrrrr” and it does everything

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