@ToxicWaste@lemmy.cafe to Programmer Humor@programming.devEnglish • edit-227 days agoIT jobs explained with a broken lightbulbmessage-square35fedilinkarrow-up1474arrow-down10file-text
arrow-up1474arrow-down1message-squareIT jobs explained with a broken lightbulb@ToxicWaste@lemmy.cafe to Programmer Humor@programming.devEnglish • edit-227 days agomessage-square35fedilinkfile-text
minus-square@hydroptic@sopuli.xyzlinkfedilink3•25 days ago I wish users would report their problem istead of what they think is the solution. And when they do report the problem, they should report the actual problem they had and not what they think the problem is. So instead of eg. “my computer’s been hacked!”, it’s actually “I saw a scary error dialog I didn’t understand”
minus-square@purplemonkeymad@programming.devlinkfedilink4•25 days agoThat sounds roughly related. I see ones like: excel file broken!!! Actual issue: it’s dark so the computer screen is too bright and when they put sunglasses on due to the brightness, they can’t read the numbers. Solution is to turn the lights on.
And when they do report the problem, they should report the actual problem they had and not what they think the problem is.
So instead of eg. “my computer’s been hacked!”, it’s actually “I saw a scary error dialog I didn’t understand”
That sounds roughly related. I see ones like: excel file broken!!! Actual issue: it’s dark so the computer screen is too bright and when they put sunglasses on due to the brightness, they can’t read the numbers. Solution is to turn the lights on.