• @foggenbooty@lemmy.world
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      13 months ago

      Yup, Valve is still in it for the money of course, but the customer really does come first. I’ve used their support a few times and they’ve always been stellar. I will always buy Valve products.

    • @gramie@lemmy.ca
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      03 months ago

      When I go into a Costco, I take a minute to look at the board showing the pictures names of long-time employees. At my local one, they have about 15 people who have been working there for over 30 years.

      Met a woman who had been a Costco employee for 25 years. In addition to everything else, she got 6 weeks of paid holidays a year. How many other retail employers come anywhere close to that?

  • @hanabatake@lemmy.ml
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    03 months ago

    In France, we have this : https://cestquilepatron.com/

    The concept is that customers are asked questions to make a new product that satisfies them. For example, they want to sell apples. They will ask in what country they should buy them, how well the farmer should be paid, what size… and you see in real time how it affects the price. Then, the product will be sold in supermarkets at that price

    There is also mutual insurance https://en.m.wikipedia.org/wiki/Mutual_insurance

  • @dominiquec@lemmy.world
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    03 months ago

    LEGO comes to mind. Not cheap, but definitely knows how to keep a healthy and active relationship with their customers.

  • @Sterile_Technique@lemmy.world
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    03 months ago

    -> more than profit

    Literally none. Where they vary is in how maliciously they’ll engage with consumers for a quick buck, and within that spectrum some are definitely better than others, but every single one of them draws the line at profit.

  • @Opinionhaver@feddit.uk
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    3 months ago

    I’m not sure if this is any longer the case but I’ve heard that Leatherman, despite “only” having a 25 year gurantee will pretty much repair/replace any of their multitools you send them no matter how old.

    • @joelectron@lemmy.world
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      03 months ago

      When a friend broke the saw blade on my Leatherman (which was ~15 years old), I sent it back to them for repair. A short while later I received a brand new Leatherman with a letter saying they were so sorry, but they didn’t have parts for my old model anymore, so they sent me a brand new, better model. The letter also said they understood people had emotional connections to their tools, so if I decided I wanted the old broken tool back instead, they would hold onto it for me for a few months, and all I’d need to do was email them asking to swap.

      10/10 the best customer service I’ve ever received.

        • @joelectron@lemmy.world
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          12 months ago

          The new model I got was definitely a better design and seems just as well made as the last one, but I have seen that many of the new designs have what I’m assuming are plastic pieces, which does suck.

  • MemmingenFanOP
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    3 months ago

    I thought few minutes abou this question. And honestly were wasn’t a brand that i can recommend without any reservations.