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Imean my fp4 has ubuntu touch on it, still sad to see
Have been waiting 50 days so far for a response to my ticket about a basically unusable Fairphone 4. Save to say I will never be buying from them again and actively recommend against doing so.
I would call one week slow already, but almost 2 months with no response yet? How did they even end up in this situation? I can’t believe there’s a sudden spike in support requests.
You have the patience of a saint.
That ticket is never going to get responded to. Make another one, and if they don’t answer within 3 days, start blowing up their phones.
I wanted to get an fp5, but all I have heard is fuck up after fuck up from fairphone.
Headphone jack removal, selling shit earbuds with “repairability” that they pull from the market (and support) a year after launch, CEO being an asshole publicly, android auto not working well, months long bad bugs, severe update delays, antennas being pretty bad overall, and now literally nonexistent support.
I almost feel like in 5-10 years it will come out that this whole time they literally have just been lying about their sustainability practices and paying factory workers fair wages just to sell for a higher price.
Have you tried using the support chat?
At least for me this helped to cut response time for the warranty replacement of a part way down.
It only being open 6 hours a week, and only during working hours makes things a little difficult.
I had a similar, but not as bad situation with my power button (it was just stuck sometimes, causing restarts and what not). I regularly waited 2-4 weeks for a reply… So yeah customer service is really bad at the moment… Still love the product, though
Damn, that’s bad customer service
I understand development taking a long time and being unable to commit to timelines.
Handling support tickets is another matter entirely.
This is pretty sad to hear. Fairphone was next on my list of phones to try when my current phone gets too old. With the US boycott, I might have to go back to Samsung, but I hate the bloat.
why would you choose samsung, of all?
If you are looking for a device smaller than 155mm from at least 2023, you can choose between
- Google (subpar hardware)
- Xiaomi (don’t allow third-party launchers)
- Motorola Edge 50 Neo (subpar chipset)
- Sony (overpriced)
- Samsung
https://www.gsmarena.com/results.php3?nYearMin=2023&nHeightMax=155&nRamMin=6000&idOS=2
Edit: Xiaomi allows third-party lauchers but blocks gestures navigation.
After about 13 years of experience with a lot of Android phones, I’m never buying anything other than Google Pixels again. Every other manufacturer just fucks up the software so badly I can’t deal with it.
And no this is not an ad, I hate the state of Android atm, but it is what it is.
To each their own. My main issues with Google is the subpar chipset and the short battery life. Also the fact that you can’t remove the Google search bar from the Pixel launcher.
https://www.androidpolice.com/google-pixel-9-needs-great-battery-life/
https://old.reddit.com/r/GooglePixel/comments/1jorwd3/battery_megathread_april_2025/mnybfar/
You can change the Google Search bar to another search engine, at least in Europe. You can’t remove it entirely, but I just tried it and I can set it to DuckDuckGo
To each their own, but not being able to just remove it just seems weird to me.
xiaomi doesn’t allow third party launchers anymore?? what a shitty change. since when is that?
also, I would rather have “subpar” hardware and a decent OS than trendy hardware and all the bloat and datamining of the world. but that honestly excludes most phones.
To be precise, Xiaomi OS allows you to change launchers, but you can’t use navigation gestures with them, you have to use the 3-buttons. It’s a deal breaker for quite a few people, and it’s a shame, because besides that the phones are great on paper.
The decision between the hardware and the OS is personal. I got a S23 recently because I wanted a smaller phone, it’s great so far.
I considered Pixels for a while, but on top of the subpar hardware the fact that you can’t remove the Google search bar from the Pixel launcher is still crazy to me.
I’ve had a Motorola 30 Fusion for a while, it’s a great device. If the Edge 50 Neo had a better chipset, that would have been my go-to.
you can’t remove the Google search bar from the Pixel launcher is still crazy to me.
yeah that’s crazy, but it’s relatively easy to fix compared to deep rooted bloat and whatnot in the system. the pixels even have good support for some alt ROMs, that can’t be told about most samsungs, so you are basically forced to use their software
I unbloated the S23 quite quickly, it’s not as bad as I thought it would be.
Pixels have indeed good support for alt ROMS (the grapheneOS support almost made me get one), but the battery issue seem to happen quite often:
https://old.reddit.com/r/GooglePixel/comments/1jorwd3/battery_megathread_april_2025/mnybfar/
I’ve had problems with ghost touches on my fp4. customer service just doesn’t respond. I also get weird app crashes. can’t recommend the company like this. long term support was the whole point!!
I had ghost touches on my old Motorola. I never could figure out any pattern or cause for the problem. But a restart seemed to resolve it
My FP4 got the opposite problem where it sometimes ignores inputs when placed on a soft surface.
But I guess I’d rather have that issue than yours.
i have same problem with ghost touch, though it seems it happens only under certain kind of unknown conditions. I think it might have something to do with moisture in air and/or some other unknown thing.
Using LineageOS on my FP4, so… 🤷
I own a FP4 and I’ve been on Android 15 for a while now, as I run iodéOS … To me it is astonishing how a thrid party OS can have better support than the first party one 😅
